Seminars have been approved for educational credits with:

To obtain educational credits, you will need to fill out available forms onsite and have them verified by conference staff. Details on how to submit credits are specified on forms.

Seminar Streams:

  • Building Code & Envelope Solutions
  • Building Performance, Energy Efficiency & Environment
  • Legal, Regulatory & Risk Management
  • New Products, Technologies, Innovations & Materials
  • Professional & Personal Skills Development
  • Project Planning, Management & Best Practices
  • Health & Wellness
  • Facility Management & Building Maintenance
  • Property Management
  • Business & Strategic Planning
  • Urban & Community Planning


Tuesday, March 20 • 3:00pm–4:00pm • Early Bird $35/Regular $45 • ROOM 109

T20 – KEYNOTE: Be Bold, Be Brave, Be Experiential: Why Build a Culture of Experimentation

[Building Performance, Energy Efficiency & Environment; New Products, Technologies, Innovations & Materials; Professional & Personal Skills Development; Project Planning, Management & Best Practices; Health & Wellness; Facility Management & Building Maintenance; Property Management, Business & Strategic Planning]

[ BOMI 1.0 CPD • 1 AAA Structured Learning Hours • 1 General Hour IDCEC Approved ]

Competition is for losers. Today, our competitive global market is unforgiving and ruthless –no one is spared. Consumer expectations and behaviors, shaped by new market entrants, have also changed more in the last 10 years than in the last 100 years combined. Disruptive innovation is forcing firms to reimagine their customer experiences, channel strategies and business models. How do we survive? Today, we need to be bold, brave and experimental. We can only keep up if we foster a relentless culture that promotes human-centered design and rapid experimentation. This is our only competitive advantage.

In this session, you will:

  • Learn why 2018 is the greatest (and scariest) time to be in business.
  • Learn why taking a human-centered approach helps build culture, but also de-risks projects by saving time and money.
  • Explore how the leading companies have embraced the power of competition and experimentation.
  • Learn from Shawn’s experience on the battleground of building culture with clients and internally.
  • Obtain methods and tools for transforming your organization’s culture.

Shawn Kanungo

Shawn Kanungo, Partner, Queen & Rook Capital

Shawn Kanungo is a strategist and keynote speaker who operates at the intersection of creativity, business and technology. He has been recognized nationally and globally for his work in the innovation space after 12 years working at Deloitte. Shawn’s mandate at the firm was to help corporate executives to better understand and plan for the opportunities and threats associated with disruptive innovation.

Now as General Partner of Queen & Rook Capital, he is focused on applying exponential technologies and new business models to mature businesses. Shawn is a practitioner who has worked hand-to-hand with hundreds of organizations on their journey to digital transformation. He has adopted the concepts of behavioural economics, user-centered design, crowdsourcing, artificial intelligence, drones and film to help create world class client experiences.

His work and interviews have been featured in Forbes, The Globe & Mail, The Guardian, CBC and CTV. In 2016, he was recognized as Avenue Magazine‘s Top 40 Under 40. He spoke at TEDx in 2017, and was named to Inc‘s 100 Most Innovative Leadership Speakers in 2018. His podcast, The Remix with Shawn & Wang, can be currently found on iTunes, Google Play and Stitcher.


Wednesday, March 21 • 11:00am–12:00pm • Early Bird $35/Regular $45 • ROOM 109

W09 – Interior Design Keynote: The Measure of Space and How it Makes us Feel

[Building Performance, Energy Efficiency & Environment; Professional & Personal Skills Development; Project Planning, Management & Best Practices; Health & Wellness; Facility Management & Building Maintenance; Property Management; Business & Strategic Planning]

[ BOMI 1.0 CPD • 1 AAA Structured Learning Hours • 1 General Hour IDCEC Approved ]

Historically, there have been various ways to measure how well the design of an interior space “works.” In a volatile economy, the metric may be the ability to fit as many people and desks into as little real estate as possible. Humanizing or stylish touches may have to go. Such determinants have a rightful place among the tenets of design, but it is certainly possible to reconcile economic necessities with design that’s intelligent, interesting and human-centered. Every element of interior design—the shape of the space, the color of walls, the arrangement of furniture—is laden with messages. Each speaks to certain values. Each gives cues for behavior. Taken together, they suggest and invite a way of working, learning or socializing. The visual language of the space communicates and informs, often evoking an emotional response and potentially leading us to pass a verdict on the nature of the enterprise that shaped it.

This session will focus on the elements of interior design and how that may be used to create a more positive experience, to create more happiness at work. The presentation will range across types of spaces one encounters in the modern office over the course of a work day, and proposes that feeling welcome, empowered, connected, calm and comfortable helps people to do their best work. Equally, companies that seek to become skilled in leveraging the power of design, that use design to engage and inspire, often find workers a great deal more likely to exhibit creativity, commitment, and a spirit of community. Whatever the prevailing aesthetic model of design, and however complex the concerns and constraints that designers must address, we have a great opportunity to put beauty and meaning into the everyday work environment. We have a chance, and even a mandate, to improve people’s lives. That, in essence, is the story of design.

Jennifer Busch

Darren Gee

Crystal Graham

Jennifer Busch, Vice President, A&D, Teknion

Darren Gee, Interior Designer, DIALOG
Crystal Graham, Principal, Kasian Architecture Interior Design & Planning

Jennifer Busch, Hon. IIDA, is Vice President A&D at Teknion, where she is responsible for the development of key business relationships and sales and marketing strategies for major architecture and interior design firms throughout North America.

Jennifer came to Teknion from Interface, where she served as Vice President A&D Market Development for three years. Prior to joining Interface, she held various editorial positions at Contract magazine for 21 years, including servings as Editor in Chief from 1999-2011. At Contract, she routinely reported on the social, political, technological, economic, and business trends impacting the practice of commercial interior design, with a particular emphasis on design's influence on business and society, and its power to create positive change. In 2009 she was bestowed with Honorary IIDA status, the first design editor to have achieved such recognition. She has served on the Advisory Boards of the FIT Sustainable Interior Environments Master’s Degree program and the FIT Interior Design program.

Throughout her career, Jennifer has participated in the development and organization of key industry events and trade shows, has served as a jury member for numerous industry competitions, has had many speaking engagements as either a moderator or featured speaker, and has served as a guest critic for student work at several academic institutions. At Teknion, she manages a team of knowledge and product application experts, while continuing to promote the value of good design to commercial and institutional enterprises with real business goals.

Jennifer graduated from Washington University in St. Louis with a Bachelor’s degree in English, and from Indiana University with a Master’s degree in Journalism.


Wednesday, March 21 • 2:00pm–3:00pm • Early Bird $35/Regular $45 • ROOM 109

W17 – CLOSING KEYNOTE: The Buildings of the Future are Zero Carbon: How Green Buildings Can Meet Carbon Emissions Targets

[Building Code & Envelope Solutions; Building Performance, Energy Efficiency & Environment; Legal, Regulatory & Risk Management; New Products, Technologies, Innovations & Materials; Professional & Personal Skills Development; Project Planning, Management & Best Practices; Health & Wellness; Facility Management & Building Maintenance; Property Management; Business & Strategic Planning; Urban & Community Planning]

[ BOMI 1.0 CPD • 1 AAA Structured Learning Hours • 1 Health, Safety, Welfare Hour IDCEC Approved ]

Canada has set ambitious targets for greenhouse gas emissions reduction which can only be met through concerted efforts in the building sector as one of the largest contributors to climate change. Over the last ten years, Canada has moved into a global leadership position through innovation and investment in LEED certified green buildings. As we move toward a carbon-constrained future, the conversation in building design and retrofit must shift from ‘energy efficiency’ to ‘carbon’ to ensure we arrive at the best solutions. The CaGBC’s new Zero Carbon Building Standard uses carbon as the key metric in assessing building performance and combines this measure with enhanced envelope performance and renewable energy options. To date, 16 pilot projects representing different building types, sizes and locations have signed on to be the first projects to achieve Zero Carbon Certification. Zero Carbon represents the next cycle of innovation in green building continuing Canada’s global leadership in taking tangible steps in reducing carbon emissions from buildings.

Thomas Mueller

Thomas Mueller, MA, Hon FRAIC, LEED AP, President & CEO, Canada Green Building Council

Thomas Mueller is a Founding Director of the Canada Green Building Council (CaGBC) and became President & CEO of the Council in 2005. As Chief Executive, he leads the Council’s national green building strategy, programs and standards along with advocacy and policy initiatives.

As a member of the Board of Directors of the Green Building Certification Institute (GBCI) and the Cornerstone Standards Council (CSC), and as a past Board member of the World Green Building Council (WGBC), he supports the transition toward green building, neighbourhoods and cities at home and globally.

Thomas is a well-known advocate for green buildings and sustainable community development. He participates frequently in government and industry consultations on green development and is a nationally and internationally recognized authority and speaker on green buildings.

He is currently participating in several initiatives and groups including the WorldGBC Global CEO Network, the Advisory Board of CIRS (Centre for Interactive Research on Sustainability), and the Advisory Committee of Energy Efficiency in BC’s Built Environment Research Project at UBC.

Thomas has an Undergraduate Degree in Geography, Planning and Applied Ecology from the Ludwig-Maximilian University in Munich, Germany; and holds a Master’s Degree in Regional Planning & Resource Development from the University of Waterloo, Ontario.

For his green building work, Thomas has received numerous awards. Most recently, he became a recipient of Canada’s 2015 Clean50 Award and an Honorary Fellow of the Royal Architectural Institute of Canada (RAIC) in 2016.